Umair Haque / Bubblegeneration
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Design principles for 21st century companies, markets, and economies. Foreword by Gary Hamel. Coming January 4th. Pre-order at Amazon.


 
Tuesday, June 01, 2004


Unintended Consequences

Security fast-tracks at airports. I can't use them because I've got the wrong skin color (at least in Europe!). Venting about racism aside, this is a bad idea: if you think about it, because it will increase the time people spend waiting in the other line, which will only make the quality of service at both lines suffer. Remember to thank the consultants that thought this one up...

-- umair // 12:38 AM // 0 comments


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