talks about why corporations outsource. Worth a read if you don't know anything about BPO, but...
What is it with the business world and conflicts of interest? Not surprisingly, this article is written by the head of a consulting firm that, you guessed it, specializes in outsourcing. I'm going to start calling these guys [email protected]
The article makes the points you'd expect: corporations outsource 'non-core' functions to save costs, increase efficiency, and devote more attention to 'core' functions, and that outsourcing is moving up the value chain, from basic IT to simple back-office stuff like HR and claims processing.
They also spin like tops when they're asked about the possible erosion of competences and loss of strategic flexibility, waffling and saying that if it's strategic outsourcing
, then there's no danger. Whew! I'm glad they cleared that