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Strategies for a discontinuous future.












Thursday, October 23, 2003
 


Wow. Amazon makes the text of the books in it's database searchable.

Geeks, forget the technicals for a second. This is brilliant strategy.

It's killer features like this that give Amazon a total lock-in on this market - Google does the same thing. In both cases, they're providing additional benefits to consumers, raising their switching costs.

This is part of a larger strategic intent - learn from your user base, and give them what they'll value. This may sound really dumb, but think of how many entire industries can't seem to think this way - and abuse their consumer base (and are thus in a lot of trouble): music, food, finance...


-- umair // 5:31 PM //


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