-
Strategies for a discontinuous future.





Consulting & advisory, research notes, in the press, about bubblegen,
next wednesdays.





Tuesday, November 25, 2003
 


More on outsourcing beginning to erode Dell's driver of competitive advantage - it's deep service competence. They've switched some corporate service to call-centers in the States (which had been outsourced to India).

You could read this Metafilter thread for a decent discussion (especially if you think my view is based on some kind of bias, which is pretty retarded, considering my origins).

Hey, it's not like me to say I told you so, so I won't say it.

-- umair // 6:22 AM //


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